Cancellation and Refund Policy
How cancellations and refunds work for your Provemen subscription.
Effective Date: July 1, 2026
Entity: B&Z Enterprises LLC
Website: provemen.com
Subscription Services
Your Provemen membership begins once you complete your intake form and your first payment is processed. Depending on your plan and eligibility, your subscription may include access to independent licensed medical providers, clinical review, care support, prescription medication when clinically appropriate, pharmacy coordination, and other services designed to support your care.
Prescription medications are provided only when an independent licensed provider determines they are appropriate for you. Completing an intake form does not guarantee eligibility, approval, treatment, medication, or any specific result. If a provider determines that you are not eligible for treatment for medical reasons, you will be refunded in accordance with the policy below. Provemen does not guarantee any specific outcome, result, or medication effectiveness; results vary by individual and depend on factors including medical history, adherence, and provider recommendations.
Cancellation
You may cancel your Provemen subscription at any time from your account or by emailing support@provemen.com — no phone call is required.
Timing of cancellation. Your subscription bills on a recurring cycle. To avoid being charged for your next cycle, you must cancel at least seventy-two (72) hours before your next scheduled billing date. If you cancel within 72 hours of your renewal date, that upcoming charge will still be processed and your cancellation will take effect at the end of the cycle you have paid for. You will not be charged for any billing cycle that begins after your cancellation has taken effect.
When you cancel, your subscription will not renew, and you will keep access to your Subscription Services through the end of your current paid billing period, unless applicable law requires otherwise or a provider determines otherwise for safety, medical, or compliance reasons. Please review the refund terms below to determine whether a canceled subscription is eligible for a refund.
Refunds
Medical Disqualification
If an independent provider determines during your initial medical review that you are not eligible for treatment for medical reasons, you will receive a full refund of your Subscription Services payment. If you are later determined to be ineligible after treatment has begun, your subscription may be canceled, and any refund, if applicable, will be limited to the unused portion of your most recent billing cycle, determined based on services already rendered, medication orders already placed, and applicable law.
General Cancellation Refunds
Except in cases of medical disqualification or as otherwise required by law, Provemen does not issue refunds upon cancellation of Subscription Services. This includes, without limitation, cancellations due to a change of mind, lack of use, missed appointments, delays caused by incomplete patient information, failure to complete required forms, or not achieving a desired result. Subscription fees cover access to clinical review, provider services, care support, administrative services, and, where appropriate, medication coordination. Once these services have been initiated, fees are generally non-refundable.
Prescription Medication Refunds
Federal and state laws generally prohibit prescription medications from being returned to a pharmacy for refund, resale, or reuse once they have been dispensed or shipped to a patient. This rule exists to protect patient safety and public health. Because of this, Provemen cannot guarantee refunds for prescription medications once they have been ordered, dispensed, shipped, or delivered. Where a refund is approved, it applies only to your most recent billing cycle; refunds are not issued for prior billing cycles.
Damaged or Incorrect Medication
Please inspect your medication as soon as you receive it. If it appears damaged, defective, incorrect, tampered with, or otherwise different from what your provider prescribed, do not use it — contact support@provemen.com before taking it.
- Damaged items. Damaged medication may be replaced by the dispensing pharmacy after review and receipt of sufficient evidence of the damage, such as photographs, packaging details, or other requested documentation.
- Incorrect items. Incorrect medication will be reviewed and, where appropriate, replaced by the dispensing pharmacy.
Frequently Asked Questions
What is included in my subscription price? Your Provemen subscription is a single price for the Subscription Services you purchased. Depending on your plan and eligibility, this may include provider consultation, asynchronous medical review, prescription medication when clinically appropriate, and pharmacy coordination. The specific services and medications included may vary by plan, location, medical eligibility, pharmacy availability, and provider determination.
What if my provider determines I am no longer eligible? If an independent provider determines that you are no longer eligible for the Subscription Services, your subscription may be canceled for medical or safety reasons. Where a cancellation is initiated due to provider-determined medical ineligibility, a refund may be issued in accordance with this policy. For questions about an eligibility-related cancellation, contact support@provemen.com.
Relationship to the Terms & Conditions
Unless otherwise stated here, Provemen's Terms & Conditions govern your use of the Subscription Services and can be reviewed at provemen.com. In all cases, you remain responsible for fees associated with services already rendered, including provider review, pharmacy coordination, and other services. This Cancellation and Refund Policy applies only to fees for Provemen Subscription Services.
Contact
For cancellations, refund questions, or damaged/incorrect medication, contact us at: Email: support@provemen.com
Postal: Provemen, Attn: Support, 30 N Gould St, Ste R, Sheridan, WY 82801